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Terms and Conditions (GTC)

Booking/Contracting

Booking requests from the customer can be made via the communication channels specified under "Contact"

With the written / electronic booking confirmation, the contract between the customer and ANONG GARDEN Resort for the mentioned services is concluded.

The general terms and conditions are part of the contract between the customer and ANONG GARDEN Resort.

Additions to the services not explicitly mentioned on this homepage will only become part of the contract if they are accepted between the customer and ANONG GARDEN Resort and agreed in writing in the booking confirmation.

Prices and terms of payment

The price to be paid by the customer results from the booking confirmation.

The payment of the agreed price is made by the customer within 3 working days after the booking confirmation.

ANONG GARDEN Resort reserves the right to cancel reservations if payment is not made within 3 working days after having sent the booking confirmation to the customer.

ANONG GARDEN Resort accepts cash, credit card or bank transfer as payment methods. Cash payment is only possible on site without prior written reservation.

Cancellations / Booking modifications

Cancellations or booking modifications after conclusion of the contract must be made in writing by email and confirmed by ANONG GARDEN Resort.

Cancellations / Booking modifications costs

The costs of a cancellation or booking change after the conclusion of the contract depend on the time of the rental and are:

  • Cancellation or reduction of the stay 30-60 days before the agreed date of arrival 25% of the agreed price.
  • Cancellation or reduction of the stay 19-15 days before the agreed date of arrival 50% of the agreed price.
  • Cancellation or reduction of the stay 14-7 days before the agreed date of arrival 75% of the agreed price.
  • Cancellation or reduction of the stay 6-0 days before the agreed date of arrival 85% of the agreed price.

Reimbursement

A reimbursement for non-use of the booking or early departure is not granted.

Rebookings are only possible if availability permits this.

Last minute bookings

Short-term bookings are possible if availability permits this. Please make the request by email. We will confirm the availability at short notice.

Liability/ Disclaimer of liability

The provider ANONG GARDEN Resort is not liable if the non-fulfillment or the improper fulfillment of the contract is due to the following causes:

a) Failure by the customer before or during the trip

b) Force majeure or an event that ANONG GARDEN Resort could not foresee or avert despite due care (e.g. floods, other natural disasters, fire, illness, etc.)

c) on official measures, riots, epidemics.

In these cases, any liability for damages on the part of the provider is excluded.

Missed vacation time, lost vacation joy, etc.

Liability for lost vacation time, lost vacation joy, frustration damage etc. is excluded.

Responsibilities when using the swimming pool

The use of the pool area (swimming pool and jacuzzi) and the steam sauna is at your own risk. ANONG GARDEN Resort excludes all liability, even if these services are included in the price.

Insurance cover

ANONG GARDEN Resort excludes all claims, in particular liability claims.

ANONG GARDEN Resort recommends its customers to take out a comprehensive travel insurance package or comparable insurance so that they are adequately insured against illness, accident, repatriation, travel cancellation, etc. according to your requirements during your stay.

Jurisdiction

The general terms and conditions are in accordance with Thai law and are subject to Thai jurisdiction. The seat of the court is Phetchabun in Thailand.

Wichan Buri, January 2020

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